The hotel has a nice feel to it and our room was great for our one night stopover. We were made very welcome at check-in which was appreciated

The... read more bed was especially great and the chair in the room was actually comfortable. We would stay here again for sure next time we stop in Albury.

  We stayed here night before last and it was fantastic! Very lovely and accomodating receptionist. Nothing was a problem. Kids loved the pool. Would definitely stay again. Walked to restaurants... read more and the river.

  Great stay ,the staff were very welcoming. The bed was very comfortable. Location is certainly central for the town of Albury. Very ... read more quiet location. Plenty of shopping and dining options in walking distance, also good restaurant in house. More

  I stayed the 1 night and flying into Albury on the night flight got me in after 8pm, check-in was easy & quick with the ability to order the included... read more breakfast.

The lifts felt like the proverbial "express elevators to hell" with a plummet after leaving ground floor.

The room itself was spacious, clean with a comfortable bed, but dated & with minimal effort could be spruced up. The bathroom however was in need of attention, the basin was cracked & lighting was poor.

None of the above were dealbreakers, but for the tariff, I expected more.

  After a long drive it was a very warm welcome by the manager Megan who checked us in. I post reviews for exceptional service and staff at their restaurant need... read more mentioning because of their quality service. Restaurant Supervisor Vishnal has an uncanny vision of what you want and superb knowledge of food on offer by their outstanding chef Martin. Anita Front Desk reception delivers service with a smile and her professionalism is Mercure's gain. All up, stay at the Mercure for a peaceful rest in a great central location.

  We had booked initially to stay only one night, but were so impressed, we extended to 4.

I don't think I have enough words in my vocabulary... read more to truly express how impressed we were with our stay, but I'll try.

The manager of the Mercure Albury, Meggan, was nothing short of outstanding and exceeded all our expectations.
On arrival, the manager said something like, "Our home is your home, welcome." At first I chuckled to myself and thought, "A little over the top, but nice sentiment." But after staying at Mercure Albury, I believe her. It did, in fact, feel like home.
Meggan's personality and style as manager is what you can only dream of when staying at a world class five star hotel.
Among many moments where Meggan went above and beyond, she single-handedly cooked a 1st class lunch and dinner for us when there was nobody else in the restaurant. I know she could have refused our needs, but she didn't. To hear her singing while cooking our meals made my day and had me imagining we were staying in a romantic quaint chalet in the Austrian Alps with Meggan as our host. Her warmth, charm and professionalism was on full display.
In these unprecedented times of a pandemic, even with restrictions in place, the service and guest experience did not falter. All services operated as well as could be expected.
There are so many places to explore in this region. With overseas travel off the table for a while, this place certainly met our needs. All necessary safety precautions were taken and we felt like we were in good hands.
This was the holiday we needed to forget about the world for a little while.

  We recently stayed here overnight and it was just fabulous.
The room was spotless and the bed so comfortable.
A wonderful atmosphere and the on site restaurant, Fabric, is not... read more to be missed.
The Mercure is a five star stay when you are in Albury.

  I am retired and travel as often as I can and I am constantly being asked to comment on the various properties I stay at during my many trips around... read more Australia. I'm not sure that my opinion carries much weight but I usually oblige by offering my comments. I always undertake as much research as possible prior to booking accommodation and this means I am seldom disappointed. My most recent stay at the Mercure Albury was "perfectly adequate". I have stayed here before and it suits my needs, and indeed if I ever encounter any difficulties I simply ask the hotel staff to address the issue and almost without exception my issue is solved. More

  My partner and I stayed here a few nights and I honestly cannot fault our stay! Spacious room with a huge spa bath TVs are up to date with... read more Netflix and chromecast. Staff were unreal especially Megan absolute legend who really looked after us. If your just keen for a feed hit up the restaurant it's on point, an Albury hidden gem.

  Good location and very friendly staff.
Diner at their restaurant "FABRIC"was the highlight of or 2 day stay.
The food was exceptional and the waiter very professional.
The tropical restaurant/pool... read more setting created a most pleasant mood.
A most enjoyable stay !!!

  I had a wonderful stay at mercure albury check in was easy and super friendly from the lovely GM. Upon checking in to my room I found that it... read more was wasn't working but with no hesitation was moved to another room with a beautiful heater that kept me toasty warm. Breakfast was filling and delicious great way to start my day, will certainly return again everything was wonderfully clean .

  I am unsure if I would stay at this property again. The free parking is a big draw card as well as location to Dean street where there are... read more many eateries. The pool area is very welcoming even in winter. The room was clean and spacious. I got to choose the bath bomb for the in- room spa. It was during COVID 19 so some things had changed. e.g. no drinking glasses in the room, reception did not open till 9am on a Sunday, breakfast was interesting with burnt bacon and toast and took ages to arrive and lastly there was a puppy in the breakfast area. Thought this would have been a breach in health regulations despite it being really tiny and cute.

  Late November, border between NSW and Victoria had opened so off we went to Melbourne by car, stopping at the Albury Mercure on the way there and back. Left a... read more white cotton blouse in the cupboard, phoned the Albury Mercure and arranged to pick it up on the way back. Melbourne was fabulous, got back to the Mercure and discovered I had also left another linen top in the cupboard which was held in the lost property cupboard and duly handed over. The white shirt had a small red wine stain on it (acquired during dinner in the hotel’s dining room) which I’d tried to sponge off. When I opened the bag, the stain was gone. I think the blouse had been washed. I was amazed. We were given drink vouchers when we booked in on the return trip. The brilliant barman/waiter/manager gave us both a G&T instead of the supposed “beer or wine”. I never wanted to leave.
We find it easy and pleasant to dine “in” instead of venturing out. The food is good and the service excellent.
There’s a pool for a quick dip and an early morning walk around Albury is pleasant and interesting. A highlight was the Bungam Community Garden, started in 2015. We sat beneath the grapevines and marvelled at the project while the watering system did its gentle spraying. We’ll be back. More

  I stayed 1 Night in The Mercure Albury as part of a Business Trip and was totally happy from my first step into the place. The room was comfy with... read more one of the best beds I have seen in a Hotel and I travel quite a bit. The room has all the items you will need, are modern and has a study desk for the Business Traveller and free, fast Wi Fi.
Highly Recommended and well priced.

  I've had the pleasure of staying here several times and have always been treated well and had a comfortable stay.

Reception has always been kind, and when we had... read more to leave a day early they were kind enough to refund the final day -- which definitely wasn't needed but was appreciated.

  Have stayed here 3 times and will stay again. Convenient location, efficient, friendly and professional staff. Nothing is too much trouble with any requests. Restaurant food is... read more good quality with very attentive staff. Highly recommend

  This was a last minute trip and whilst booked out on the app a call secured the last two rooms available. They were spa rooms and a bit more... read more pricey than the regular rooms but they were enormous. The in room spa was also spectacular and would easily fit two. Ten minute walk to a bunch of good cafes and bars. Five minutes to Woolies. Staff were super helpful with spa salts, printing and general questions.

  Waited 50 mins for mains only. Steak presented well but refinement needed on cooking it as requested. Manager agreed and was helpful by discounting meal but discounted anyway as... read more Accor member so side dish cost discounted. A big favorite of mine is duck fat potatoes which although was offered on the menu and ordered were disappointing - pretty much nothing like the deliciously crispy potatoes I am used to when I regularly order at other restaurants but more like bland deep-fried potatoes in their jackets. Nothing special as indicated on the menu. Tall male barstaff-person requested feedback on payment for meal but when this was presented his feedback was "well it looks like you knocked it all off". Obviously little training in providing positive customer relations and quite possibly just rude fitting with his observed demure of Mr fun guy. If you can't accept friendly and positive critique then don't ask for it would be my message. Sadly, this experience left us feeling disappointed rather than enthusiastic about this venue. More

  When booking I would have preferred to be told that the private function would also occur in our family room until past 1030pm. I would have booked elsewhere!
... read more /> Noise from function included too many loud versions of horses. Only to add screams every time a song came on. And the bass was terrible as we were right above the function room.

After being told by the GM the music would be lowered as the night went on, the music seemed to get louder as the night went on.
Worst accommodation I have ever stayed at with my family and I would never recommend to anyone or stay here again. More

  Stayed one night For work, staff were amazing COVID didn’t dull the service, friendly and caring. Room was excellent, room service dinner and a breakfast tray delivered as... read more the restaurant was still closed. No fuss check out.

  We stayed here one night on our way down to Melbourne and one night on our way back to NSW. This was an older style hotel, with rooms of... read more standard hotel size, and very clean. The bed was comfortable.
We had drinks at the bar before dinner in the dining room on our first stay. We enjoyed some wonderful sweet potato wedges with our drinks. They were brought to us by the barman, he was very convivial and excellent at his job. These sweet potato wedges would have to be the best we have ever eaten. We decided to stay for dinner and chose the porterhouse steak on the menu. The steaks were cooked to perfection and we thoroughly enjoyed our meal.
On the way back we stayed there again and were especially looking forward to the sweet potato wedges and the steak again for dinner. But unfortunately, on arrival, as it was a Sunday, we were told that neither the bar nor restaurant were open. This was a very big disappointment to us both. We even missed out on our complimentary drinks. On this occasion we ate breakfast the next morning in the hotel, which was also very good. There was a mix up as to whether the breakfast was included or not, which was a little disconcerting.
The manager and staff on the whole were very good, friendly and cheerful, making the stay enjoyable. More

  Cleanliness was great, crisp sheets with a nice mountainous view. Good shower pressure too. The restaurant breakfast was very good lots of options on the buffet including - important to... read more me GLUTEN FREE !

  Awesome central city location. The staff, especially Meggan, was super friendly and welcoming. The room was spotless in cleanliness with all the extras such as a extended range of tea... read more and coffee amenities, mini bar and bathroom accessories. Highly recommend the food onsight by Fabric Restaurant and Bar. Both dinner and breakfast was amazing and large portion sizes. Will be heading back to Albury soon and will definitely be staying here again. Overall a fantastic experience.

  We were welcomed by a friendly receptionist. Our room was on the 4th floor and was very spacious. Everything was clean and in good condition.
We had dinner and breakfast... read more which were fine. The dining room was pleasant.

  Needed time away from work and the town and also we have been staying since the virus started to support the hotel and keeping them in business and... read more we enjoy our stay every time w come up every weekend

  An excellent stay in every aspect. I received an upgrade to a spacious spa suite which was a very pleasant surprise. The bed was superbly comfortable, and the renovated room... read more was well done, with loads of storage, and I couldn't fault the cleanliness. Great location too, quite, but only a couple of minutes' walk from the main shopping strip of Albury.

Dinner in 'Fabric' restaurant was also excellent, with helpful and attentive service from Vishnu. I thoroughly enjoyed the Seared Porkloin main and lemon tart (plus home-made ice-cream) for dessert.

A refreshing dip in the pool was perfect during the hot summer weather.

Staff here seem to enjoy their jobs and strive to make guests feel at home. More

  Our stay here was very average. The room was incredibly average, dated and lacked warmth. Cleanliness was also not up to standard.
Oddly the staff member at checkin had... read more her 2 large dogs in the lobby with her. I understand that dogs are very popular, however these dogs were very large and it felt really inappropriate for them to be just sleeping in the floor inside the main hotel lobby. What if people had allergies or phobias?
The location was fairly central, However I would not stay here again and I would recommend people to try out a different hotel. More