We stayed here for three nights and found it to be a very comfortable and with a friendly feel. We found all the staff very friendly and we... read more were warmly welcomed by Adrian, the General Manager, and had great service from Vishnu and the team in the restaurant. The room was very clean and of a good size and we had a very pleasant experience at the hotel. Breakfasts and the meal we had in the restaurant were very tasty and well prepared and presented. The hotel was within easy walking distance to the main shopping area and most of the Albury CBD restaurants. Also easy walking to the Murray Art Museum and the Library Museum. The location was very quiet and ample free parking was provided on the site. I would recommend the hotel as a good location for visiting Albury

  Waited 50 mins for mains only. Steak presented well but refinement needed on cooking it as requested. Manager agreed and was helpful by discounting meal but discounted anyway as... read more Accor member so side dish cost discounted. A big favorite of mine is duck fat potatoes which although was offered on the menu and ordered were disappointing - pretty much nothing like the deliciously crispy potatoes I am used to when I regularly order at other restaurants but more like bland deep-fried potatoes in their jackets. Nothing special as indicated on the menu. Tall male barstaff-person requested feedback on payment for meal but when this was presented his feedback was "well it looks like you knocked it all off". Obviously little training in providing positive customer relations and quite possibly just rude fitting with his observed demure of Mr fun guy. If you can't accept friendly and positive critique then don't ask for it would be my message. Sadly, this experience left us feeling disappointed rather than enthusiastic about this venue. More

  This hotel is great! I asked for a quiet room and they gave me one that was really good (and quiet), although most probably are. The check in was seamless... read more and the room nice. It's definitely one of my favorite hotels.

  This is the second time we have stayed in a spa suite. The room was fabulous. The staff fabulous as well. We asked if we could borrow a couple of... read more champagne glasses to celebrate with our special bottle of champagne. When we said it was our anniversary the receptionist asked if we would like a bucket of ice. She returned not only with the bucket of ice but had also sliced a couple of strawberries in a little cup. This type of service was above and beyond. This is why we love the place.

  The hotel was great clean, neat and close to everything
Could walk to the shops get dinner close by
Kids loved it with the pool
Comfy bed ... read more /> Plenty of parking
Not too far off the highway easy to get to
Highly recommend

  When booking I would have preferred to be told that the private function would also occur in our family room until past 1030pm. I would have booked elsewhere!
... read more /> Noise from function included too many loud versions of horses. Only to add screams every time a song came on. And the bass was terrible as we were right above the function room.

After being told by the GM the music would be lowered as the night went on, the music seemed to get louder as the night went on.
Worst accommodation I have ever stayed at with my family and I would never recommend to anyone or stay here again. More

  I have stayed on a previous occasion and chose to stay again based on that. This stay was also fantastic. The manageress is delightful, the welcome was warm... read more and the check-in service was extremely fast and efficient. The rooms are spotlessly clean and well appointed. This is one of the most comfortable beds I've ever slept in in a hotel. But I really love the quiet. Yes, it is SO quiet! I also love the way that the curtains actually keep out the light. More

  Very good hotel
For a 4 star hotel in a small country town this is a great place to stay
An older property but renovated, it cannot be faulted on... read more anything.
Staff are very helpful, pleasant and efficient and everything in the room works!
Shower water pressure is good and hot

We will definitely stay here again when we pass through the area

  I had a wonderful stay at mercure albury check in was easy and super friendly from the lovely GM. Upon checking in to my room I found that it... read more was wasn't working but with no hesitation was moved to another room with a beautiful heater that kept me toasty warm. Breakfast was filling and delicious great way to start my day, will certainly return again everything was wonderfully clean .

  I stayed the 1 night and flying into Albury on the night flight got me in after 8pm, check-in was easy & quick with the ability to order the included... read more breakfast.

The lifts felt like the proverbial "express elevators to hell" with a plummet after leaving ground floor.

The room itself was spacious, clean with a comfortable bed, but dated & with minimal effort could be spruced up. The bathroom however was in need of attention, the basin was cracked & lighting was poor.

None of the above were dealbreakers, but for the tariff, I expected more.

  We booked a room between Xmas and New Year 2021 for a stop over on our way to Melbourne from Sydney, . The hotels dinning room closed at 8... read more pm so no dinner. The reception was abandoned at 9 pm (in peak holiday season?!?) . No lights on in reception, guests locked out, total mayhem. The rooms were small and musty. The place felt like the airport hotel in Belgrade in 1967! Shocker. We should have stayed at the caravan park silly us.

Our rating One Star.

  I have stayed at this hotel on many occasion, I look forward to it every-time. Great, comfortable, and clean rooms. Great rates in the centre of town, free laundry, access... read more to gym, and a nice pool area. The restaurant is fantastic for drinks, dinner, or breakfast.

Megan and her team at the reception, restaurant, and house keeping staff are excellent. Thank you.

  We decided to stop on our way home from Canberra to Melbourne to break up the trip. In hindsight we should have continued on our way and saved ourselves almost... read more $400 for the two rooms.The rooms were neat & tidy however the bathrooms were not great at all. Very dated and mould in showers!
When I booked I requested two rooms close together, unfortunately we ended up with rooms on different floors.

  We had a quick trip from Melbourne to Albury/Wodonga with a one night stay, so we needed friendly, clean and efficient accommodation and we had all of these plus a... read more quite location at the Mercure Albury. A happy choice for us.

  If your working & looking for a one night stop-over then this may suit your needs.
Sheets clean, bed & pillows soft, bathroom very very basic & room quite... read more small.
No microwave but has coffee making facilities.
In my opinion this hotel is not suited for a family holiday.

  We had booked initially to stay only one night, but were so impressed, we extended to 4.

I don't think I have enough words in my vocabulary... read more to truly express how impressed we were with our stay, but I'll try.

The manager of the Mercure Albury, Meggan, was nothing short of outstanding and exceeded all our expectations.
On arrival, the manager said something like, "Our home is your home, welcome." At first I chuckled to myself and thought, "A little over the top, but nice sentiment." But after staying at Mercure Albury, I believe her. It did, in fact, feel like home.
Meggan's personality and style as manager is what you can only dream of when staying at a world class five star hotel.
Among many moments where Meggan went above and beyond, she single-handedly cooked a 1st class lunch and dinner for us when there was nobody else in the restaurant. I know she could have refused our needs, but she didn't. To hear her singing while cooking our meals made my day and had me imagining we were staying in a romantic quaint chalet in the Austrian Alps with Meggan as our host. Her warmth, charm and professionalism was on full display.
In these unprecedented times of a pandemic, even with restrictions in place, the service and guest experience did not falter. All services operated as well as could be expected.
There are so many places to explore in this region. With overseas travel off the table for a while, this place certainly met our needs. All necessary safety precautions were taken and we felt like we were in good hands.
This was the holiday we needed to forget about the world for a little while.

  My wife & I had a lovely 2 night stay at the Mercure. We had a beautiful suite with spa bath.
All of the staff we met were so friendly... read more & helpful & nothing was too much trouble for them. Although the restaurant had a reduced menu we had 2 lovely dinners there. It was quite warm while we were in Albury so we took advantage of the outdoor pool.
We have stayed at the Mercure Albury quite a few times now & have never been disappointed. I would definitely recommend this hotel.

  I've had the pleasure of staying here several times and have always been treated well and had a comfortable stay.

Reception has always been kind, and when we had... read more to leave a day early they were kind enough to refund the final day -- which definitely wasn't needed but was appreciated.

  We stayed here for three nights and found it to be a very comfortable and with a friendly feel. We found all the staff very friendly and we... read more were warmly welcomed by Adrian, the General Manager, and had great service from Vishnu and the team in the restaurant. The room was very clean and of a good size and we had a very pleasant experience at the hotel. Breakfasts and the meal we had in the restaurant were very tasty and well prepared and presented. The hotel was within easy walking distance to the main shopping area and most of the Albury CBD restaurants. Also easy walking to the Murray Art Museum and the Library Museum. The location was very quiet and ample free parking was provided on the site. I would recommend the hotel as a good location for visiting Albury More

  An excellent stay in every aspect. I received an upgrade to a spacious spa suite which was a very pleasant surprise. The bed was superbly comfortable, and the renovated room... read more was well done, with loads of storage, and I couldn't fault the cleanliness. Great location too, quite, but only a couple of minutes' walk from the main shopping strip of Albury.

Dinner in 'Fabric' restaurant was also excellent, with helpful and attentive service from Vishnu. I thoroughly enjoyed the Seared Porkloin main and lemon tart (plus home-made ice-cream) for dessert.

A refreshing dip in the pool was perfect during the hot summer weather.

Staff here seem to enjoy their jobs and strive to make guests feel at home. More

  Awesome central city location. The staff, especially Meggan, was super friendly and welcoming. The room was spotless in cleanliness with all the extras such as a extended range of tea... read more and coffee amenities, mini bar and bathroom accessories. Highly recommend the food onsight by Fabric Restaurant and Bar. Both dinner and breakfast was amazing and large portion sizes. Will be heading back to Albury soon and will definitely be staying here again. Overall a fantastic experience.

  Friendly helpful staff. The room was spacious and clean. Water hot. Wifi was a bit difficult wouldn’t connect to two devices. Had pool and laundry facilities and good Covid control... read more practices. Bed was too soft but others may prefer a soft bed.

  Stayed 3 nights in the King Bed room. The room was so spacious, immaculately clean and it had the most comfortable bed I have ever slept in. Hubby loved how... read more comfortable the bed was as well. We woke up every morning so refreshed after such a restful night’s sleep.
We loved the most kind gesture from Daylan with some beautiful fudge and the AC turned on for us on a very hot day in Albury.
Meggan, Daylan and the Mecure team are so welcoming and it’s such a lovely Hotel to stay in. Look forward to staying again soon.
Highly recommend this beautiful Hotel.

  We stayed at the Mercure as a stop over on the way from Melbourne to Sydney. The Staff were welcoming and room were spotless. We received 2 drink vouchers that... read more the manager redeemed for us even though the bar was closing. He was especially helpful.
The beds were super comfortable and provided a great nights sleep.
Overall a great stay More

  After a long drive it was a very warm welcome by the manager Megan who checked us in. I post reviews for exceptional service and staff at their restaurant need... read more mentioning because of their quality service. Restaurant Supervisor Vishnal has an uncanny vision of what you want and superb knowledge of food on offer by their outstanding chef Martin. Anita Front Desk reception delivers service with a smile and her professionalism is Mercure's gain. All up, stay at the Mercure for a peaceful rest in a great central location.

  Stayed here for work for 2 nights. 1st night everything was fine no issues. On second day we went to work had a very long day 15 hours so... read more was pretty wrecked and keen to go for a feed and drink in town. Went up to my room and key to open door failed. Went to reception and was advised they were having issues with the system. Manager went upstairs and let me into my room. I explained I was going out and need to have assurance on my return someone would be around to let me in. Was advised the manager lived on site and he even laughed and said it going to be a long night. Well on my return I couldn’t even get into the building, my colleagues card worked so that was lucky. Went up to room and card failed to open my room. Rang reception from colleagues room and all numbers we could find. All went to voicemail, I went back downstairs rang again from front door phone and reception phones and all went to voicemail. Slept on my colleagues floor. In the morning went to reception and told them what had happened. The lady on the front desk said she couldn’t do anything and her manager would need to call me. Well I still have not received a call, an apology or a refund. Even a free breakfast would have been nice. I would... Stayed here for work for 2 nights. 1st night everything was fine no issues. On second day we went to work had a very long day 15 hours so was pretty wrecked and keen to go for a feed and drink in town. Went up to my room and key to open door failed. Went to reception and was advised they were having issues with the system. Manager went upstairs and let me into my room. I explained I was going out and need to have assurance on my return someone would be around to let me in. Was advised the manager lived on site and he even laughed and said it going to be a long night. Well on my return I couldn’t even get into the building, my colleagues card worked so that was lucky. Went up to room and card failed to open my room. Rang reception from colleagues room and all numbers we could find. All went to voicemail, I went back downstairs rang again from front door phone and reception phones and all went to voicemail. Slept on my colleagues floor. In the morning went to reception and told them what had happened. The lady on the front desk said she couldn’t do anything and her manager would need to call me. Well I still have not received a call, an apology or a refund. Even a free breakfast would have been nice. I would not recommend this hotel. More

  We stayed here night before last and it was fantastic! Very lovely and accomodating receptionist. Nothing was a problem. Kids loved the pool. Would definitely stay again. Walked to restaurants... read more and the river.